TeamBrain News, E-Commerce Trophy and Podcast

Hi Brainers,

Here are some news you may have missed over the past few months: TeamBrain was a finalist at the E-Commerce Awards and we were recommended by Paola Fabiani in the UPTOO podcast.

TeamBrain wins the silver medal at the E-Commerce Trophies alongside Worldcup Rugby France 2023

The E-Commerce Trophies are an event organized by Ecommercemag.fr and E-commerce magazine. They are the leading media in France of B2B information and animation of the professional community. Two essential tools for connected commerce pros and for e-Commerce providers.

TeamBrain has registered in the
category best payment innovation
alongside France Rugby 2023.

This category serves as a rewardr the best innovations of payment solutions offered on merchant sites. TeamBrain, alongside Worldcup Rugby France 2023, was able to climb to second place thanks to its service offer. The criteria valued are: the relevance of the device, the security of the data, the simplicity of cross-platform integration and the interest for the end user.

With 2.6 million tickets available for the 10th World Cup in history, France2023 has set up a unique ticketing site that promotes the customer experience and facilitates online payment.

France2023 is facing 5 major challenges:

  • – manage the exceptional craze
  • – optimize the filling of stadiums
  • – offer an affordable and fair offer
  • – offer the best customer experience
  • – facilitate the purchase by providing reinsurance

An estimated 47% saving of time and money

By integrating TeamBrain on http://tickets.rugbyworldcup.com

, France2023 has significantly facilitated the customer journey by providing a 24/7 information bubble and replacing their classic FAQ with TeamBrain’s dynamic self-learning FAQ.

Visitors had access to all official information on ticketing in a single access point, as well as the possibility of querying France2023 in the event of a new question. France2023 can thus be attentive to your audience, ensure a quality customer relationship and an improved and responsive after-sales service.

Automating responses and centralizing requests saved an estimated 47% of time and money. TeamBrain tools have also helped to better support visitors and improve after-sales service.

TeamBrain mentioned during the Podcast Vive la Vente!

Then during her appearance on the podcast Vive la vente de UPTOO, Paola Fabiani mentioned us in her
top 3 tools to use
.

I attach his full testimony:


I really like TeamBrain for the augmented human part, it is a tool that combines AI and human expertise to quickly make everyone efficient in their field of activity.

It is quite clever because it starts from the question and not from the answer like Google. When you type a question in Google, it looks in the answer while TeamBrain starts from a base of questions, (…) which is more relevant and allows you to set up teams, on technical and sharp products, very quickly in competence, I really like this tool.»

If you want to access the podcast here is the link!

Paola Fabiani is the Founder and CEO of Wisecom which is the first call center in the heart of Paris and has more than 200 employees! They use TeamBrain internally and hand in hand with their customers.

In conclusion

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In the meantime I recommend this article on another trophy that TeamBrain won!